Contact Help Desk

Last Updated: March 2026

Get in Touch with Our Support Team

Our dedicated Help Desk team is available to assist you with any questions, concerns, or issues you may have. We offer multiple channels for your convenience.

Contact Methods

Phone: 0700-MEDXVERSE (0700-63398373) – Urgent issues
Email: [email protected] – General inquiries
Live Chat: In-app chat support – Quick questions
WhatsApp: +234 800 MEDXVERSE – Convenient messaging
Social Media: @MedxVerseNG (Twitter, Facebook, Instagram) – Updates & feedback

Support Hours

Phone Support: Monday - Sunday: 6:00 AM - 10:00 PM (WAT)
Live Chat: Monday - Sunday: 24/7 (Available in-app)
Email Support: Monday - Sunday: 24/7 (Responses within 24 hours)
Social Media: Monday - Friday: 8:00 AM - 6:00 PM (WAT)

What Information to Provide

To help us assist you quickly, please have the following information ready when contacting support:

Your Full Name: As registered on your MedxVerse account.
Registered Phone Number/Email: The contact information linked to your account.
Issue Description: A clear explanation of the problem or question.
Error Messages: Any error codes or messages you have encountered.
Screenshots: Visual documentation of the issue, if applicable.
Date and Time: When the issue occurred.

Escalation Process

First-Level Support: Initial contact with our trained support agents who handle common issues.
Second-Level Support: Technical specialists for complex technical problems.
Medical Advisory Board: For medical quality concerns and clinical disputes.
Management Escalation: For unresolved issues requiring senior management attention.

Feedback and Suggestions

We value your feedback and suggestions for improving MedxVerse. Share your ideas through the Feedback option in the app or email [email protected]. Your input helps us serve you better.