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MedxVerse Online Privacy Policy

Effective Date: March 2026
Last Updated: March 2026

MedxVerse Telemedicine and Virtual Care Limited (we, our, or the Company) values the privacy of our users and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online services and facilities.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Scope and Application

This Policy applies to all data collected through:

  • Our website and affiliated platforms
  • Our mobile applications
  • Any online platform owned by MedxVerse
  • Email, phone, or third-party communications

This Policy does not apply to third-party websites linked from our platforms. We encourage you to review their privacy policies before sharing personal data.

2. Information We Collect

We collect both personally identifiable information (PII) and non-personal information.

2.1 Information You Provide

  • Full name
  • Email address and phone number
  • Physical address
  • Payment and billing information
  • Medical history or consultation information
  • Demographic details such as age or gender
  • Customer feedback and survey responses

2.2 Information Collected Automatically

  • IP address and geolocation data
  • Device and browser information
  • Cookies and tracking technologies
  • Website usage logs and activity data

2.3 Information from Third Parties

  • Social media platforms
  • Analytics providers
  • Advertising networks

We ensure our partners comply with relevant data protection laws and maintain secure data handling practices.

3. Why We Collect Your Information

We process personal data for the following purposes:

  • Providing requested healthcare services
  • Managing accounts and verifying identity
  • Improving our platform and services
  • Providing customer support
  • Sending service notifications
  • Complying with regulatory requirements
  • Sending marketing communications with consent

Legal bases include:

  • User consent
  • Legitimate business interests
  • Legal obligations
  • Contractual necessity

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law.

Retention depends on:

  • Legal or regulatory obligations
  • Contractual agreements
  • Security and fraud prevention needs
  • User communication preferences

5. Data Sharing and Disclosure

MedxVerse does not sell or rent personal information.

However, we may share information with:

  • Authorized service providers (hosting or payment processors)
  • Regulatory or law enforcement authorities
  • Auditors and professional advisors
  • Partners assisting with analytics or support

6. Data Protection and Security

We implement several safeguards including:

  • SSL encryption
  • Firewalls and access controls
  • Physical security protections
  • Employee access restrictions
  • Regular security monitoring and audits

While we strive for strong protection, no online system is completely secure. Users should also take precautions such as maintaining strong passwords.

7. Your Privacy Rights

Under the Nigeria Data Protection Regulation (NDPR) and applicable laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict certain data processing
  • Object to marketing communications
  • Request data portability
  • Withdraw consent at any time

Requests can be made by contacting the MedxVerse Data Protection Officer.

8. Childrens Privacy

MedxVerse does not knowingly collect personal information from individuals under the age of 18 without appropriate consent. If such data is discovered, it will be deleted or handled in accordance with legal requirements.

9. International Data Transfers

Users accessing the platform outside Nigeria acknowledge that data may be transferred to and processed in Nigeria or other jurisdictions in compliance with applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve platform performance. Users can adjust cookie settings through their browser preferences.

11. Opt-Out and Communication Preferences

  • Unsubscribe from marketing emails
  • Stop SMS notifications
  • Request restrictions on data use

Note that service-related messages may still be sent where necessary.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website along with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

13. Contact Us

Email: [email protected]

Tel: +234

Office Address: MedxVerse Telemedicine and Virtual Care Ltd, Lagos, Nigeria

14. Compliance

This Privacy Policy complies with:

  • Nigeria Data Protection Regulation (NDPR)
  • Nigeria Data Protection Act 2023 (NDPA)
  • General Data Protection Regulation (GDPR) where applicable

MedxVerse is committed to transparency, accountability, and responsible data stewardship.