MedxVerse Telemedicine and Virtual Care Ltd

1. Introduction

This Cookie Policy explains how MedxVerse Telemedicine and Virtual Care Ltd uses cookies and similar technologies on our website and mobile application to enhance your browsing and service experience. By continuing to use our website or app, you consent to the use of cookies in accordance with this Policy, unless you disable them through your browser or device settings. This Policy should be read together with our Privacy Policy and Terms of Use.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website or use a web-enabled app. Cookies serve various purposes, they help us:
1. Recognize you and your device on future visits;
2. Improve user experience and platform performance;
3. Enable secure logins and personalized settings; and
4. Analyze usage trends to enhance our services.
Cookies do not grant us access to your computer or personal files, nor do they allow us to control your device.

3.Types of Cookies We Use

a. Essential / Strictly Necessary Cookies

These cookies are required for the core functionality of the MedxVerse platform, such as enabling secure login, authentication, and access to telemedicine sessions. Without them, certain features may not work properly.

Examples:

a. Session cookies for login authentication
b. Security cookies for fraud prevention

b. Functional Cookies

These cookies allow the platform to remember user preferences and settings, such as language selection, notification choices, or appointment reminders. They improve the user experience but are not strictly required for operation.

c. Performance and Analytics Cookies

We use these cookies (often provided by analytics partners like Google Analytics or similar tools) to: 1. Measure how users interact with our website/app;
2. Understand popular features or pain points; and
3. Improve speed, design, and navigation.
All data collected is aggregated and anonymized, ensuring individual users are not personally identified.

d. Advertising / Marketing Cookies

Where applicable, these cookies help us deliver relevant advertisements and measure the effectiveness of promotional campaigns (e.g., social media or partner ads). They track limited information such as device identifiers and browsing behavior, but only with your explicit consent.

e. Third-Party Cookies

Some cookies on our platform may be set by trusted third parties, such as payment gateways, analytics providers, or healthcare integration partners. We do not control these cookies directly but ensure that third parties comply with NDPA, NDPR, and data protection best practices. Users are encouraged to review such third-party cookie or privacy policies for more details.

4. How We Use Cookies

The MedxVerse App uses cookies to:
1. Authenticate users and secure sessions;
2. Enable smooth teleconsultation experiences;
3. Store limited preferences and usage data;
4. Analyze performance to optimize services; and
5. Personalize content and communications (where consented).
We never sell or disclose cookie data for unrelated third-party advertising purposes.

5. Managing and Controlling Cookies

You have full control over how cookies are used on your device. You can:
1. Accept or decline cookies when prompted upon first visit;
2. Delete existing cookies from your browser or device;
3. Adjust cookie permissions in your browser settings (e.g., Chrome, Safari, Edge, Firefox); and
4. Disable certain cookies in the app settings (where applicable).
Please note:Disabling essential cookies may affect your ability to log in, access medical consultations, or use certain the MedxVerse App / website features.

6. Data Collected Through Cookies

Cookies may collect limited information such as: 1. Device type and browser version;
2. IP address and geographic region (generalized);
3. Session duration and pages visited;
4. Referring website or app source; and
5. Interaction timestamps.
This data is processed securely and, where possible, anonymized. It is used only for legitimate operational, security, and analytical purposes.

7. Legal Basis for Use of Cookies

Under the Nigeria Data Protection Act (NDPA) 2023 and other applicable laws, our use of cookies is based on:
1. Consent: For non-essential cookies (analytics, functional, or marketing).
2. Legitimate Interest: For essential cookies required for secure access and service delivery.
You may withdraw consent at any time by changing your cookie preferences in your browser or device.

8. Data Retention

Cookie data is retained for as long as necessary to fulfill the purposes stated in this Policy, after which it is automatically deleted or anonymized. Session cookies expire when you close your browser, while persistent cookies may remain for a defined period (typically 6–12 months) unless manually deleted.

9. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect new technology, legal requirements, or operational practices. Updated versions will be published on our website and app with a revised “Effective Date.” Your continued use of our platform after such updates constitutes acceptance of the revised Policy.

10. Contact Information

If you have questions or concerns about this Cookie Policy or our data practices, please contact:

Email:

Address: MedxVerse Telemedicine and Virtual Care Ltd, Lagos, Nigeria

Acknowledgment

By using the MedxVerse App or website, you acknowledge that you have read, understood, and consented to this Cookie Policy, including how we use cookies and how you can manage your preferences.